Do you keep my credit card information on file?

No. For your protection we do not store credit card information. We subscribe to the highest level of Internet protection and are PCI Compliant.

Why do I have to enter the credit card information every time I place a lab coat order?

For your protection we do not store credit card information. We subscribe to the highest level of Internet protection and are PCI Compliant.

Do you have an SSL Certificate?

Yes, when you are at the checkout page, the URL will have https:// and the a digital certificate can be viewed when you click on the lock icon.

Who do I call if I have a question about my lab coat order?

We have live operators manning the phones from 8 AM to 5 PM Monday to Friday, EST. Our customer service number is 860-635-8400.

What is your lab coat return policy?

100% satisfaction guaranteed is our policy. You have 30 days to return your new labcoat worn or washed.

How do I know what lab coat size to order?

Each lab coat has a sizing chart that you can access by clicking on the button that is located on the page associated with that lab coat item. Size Chart purchase. You can return any garment for exchange as long as it hasn't bee

After placing my order, how long before my lab coats are shipped?

Most orders ship within 7-10 business days of receipt of order. 

What happens if the name is spelled incorrectly?

When you are checking out, there are multiple areas where the name appears as you have entered it in. Please check these carefully. If you entered it incorrectly you will have several places to correct it. If you submit it incorrectly after multiple opportunities to correct it we are not responsible. If you submit it correctly and we do it wrong, we will redo it at no charge. 

What if I want to add a logo to our lab coat, or lab coats?

This is easy. Just contact customer service at 860-635-8400. We have live operators manning the phones from 8 AM to 5 PM Monday to Friday, EST.

How do I return an order?

There are two ways. Please go to Contact Us page for list of email addresses or you can call customer service at 860-635-8400. We have live operators manning the phones from 8 AM to 5 PM Monday to Friday, EST.

What if I need to make a change on the lab coat order?

You must call customer service at 860-635-8400 within one business day. We have live operators manning the phones from 8 AM to 5 PM Monday to Friday, EST.

If I have a large order, can I get a discount?

Yes. Any order over 24 pieces will receive a discount. You must call customer service at 860-635-8400 prior to placing the order to receive this discount. We have live operators manning the phones from 8 AM to 5 PM Monday to Friday, EST.

Can I pay extra to get my order faster?

No. Due to our production schedule and to be fair to everyone, at this time we do not offer any rush services.

How do you ship lab coats?

UPS ground.

Can I ship to a post office box?

No. We ship UPS ground so we need a street address.

Can I look up what labcoats or lab coat I have ordered in the past?

Yes. When you log in you will be able to see all your past orders.

What brand are the lab coats?

The lab coats are Meta by White Swan. White Swan has manufactured lab coats since 1916 and is considered the leader in the industry.

What name will show up on my credit card statement?

MYLABCOATS, LLC CROMWELL CT